Questions
Things people ask before buying.
Can't find what you're looking for? contact us — a real person replies, usually within the hour.
Email a stylist →What's your return policy?
Thirty days, no questions asked. If it isn't right for your hair, send it back for a full refund. Items should be in resaleable condition with the original box and accessories.
Will it work on my hair type?
Yes. The plates and temperature range (265°F–450°F) are calibrated for everything from fine, fragile hair at the low end to coarse and tightly coiled textures at the high end. A heat protectant is recommended either way.
Is it safe for daily use?
With a proper heat protectant and the lowest temperature that gets the result, yes. The ionic ceramic plates are designed to seal the cuticle rather than scorch it, so you can style without the brittle, straw-like feel cheaper irons leave behind.
What's the warranty?
Two years of full coverage on manufacturing defects and electrical components. If something fails from normal use we replace the unit — no diagnostic forms, no proof-of-purchase headaches. The 30-day money-back guarantee runs on top of that.
Does it work outside the US?
Yes — dual voltage (100–240V), so it works on any standard outlet worldwide with a passive plug adapter. No bulky converter needed. The included travel pouch is heat-safe so you can pack it as soon as it cools.
How do I take care of the plates?
Unplug, let it cool completely, then wipe the plates with a damp microfibre cloth. Avoid alcohol, abrasives, and submerging the iron. Built-up product residue is the single biggest cause of dull-looking plates and uneven heat — a quick wipe after each use keeps both pristine.
What payment methods do you accept?
All major credit and debit cards, Apple Pay, Google Pay, PayPal, and Shop Pay (including Shop Pay Installments where available). Checkout is fully encrypted — we never see or store your card details.